Sports / App
ku9apps is straightforward about what data we collect, why we hold it, and how you can control it. This policy covers every interaction you have with us — from opening your account to using bKash, Nagad or Rocket for transactions — and your rights depend on your local law and eligible regions.
We collect information you provide directly — your name, contact details and account credentials — as well as data generated when you navigate our platform, such as device type, session activity and transaction records. When you link a mobile wallet like bKash, Nagad or Rocket to your account, the transaction reference is logged on our side solely to match your deposit or withdrawal request against the correct account. We do not store full wallet credentials or share them with unrelated third parties. Cookies and similar technologies help us keep your session active across page loads and remember your language preference. You can manage cookie settings through your browser; switching them off may affect how certain account pages load. Data we hold is kept only as long as your account remains active or as required to resolve any open support case. Once those conditions no longer apply, we move to scheduled deletion rather than indefinite storage. Access and eligibility for all account features described in this policy depend on your local law and the eligible regions we serve. If you have a question about a specific data point we hold on you, the support section below shows you where to ask.
Not every service you reach through ku9apps falls under this single policy. Some areas are fully covered; others sit with third-party providers who operate their own terms. Understanding the boundary helps you know where to direct a data question.
Your login credentials, session data and profile settings are fully within scope. We control how this data is stored, how long it is kept and how you can request a correction or deletion through our support route.
When you initiate a bKash, Nagad or Rocket transfer, we record the reference on our ledger. The wallet provider's own privacy terms govern what happens on their side — our policy covers only the data point that lands in your ku9apps account record.
Pages you browse, game categories you open and any preference you save in the lobby are tracked at session level. This data informs how we present account options to you; it is not sold to advertising networks outside our platform.
Links to external providers, game studio interfaces or payment gateway confirmation screens fall outside this policy the moment you leave our domain. We recommend reviewing the relevant third-party terms before submitting data to those pages.
You have practical options when it comes to the data we hold. The starting point is your account settings page, where your registered contact details and notification preferences are displayed. If something looks wrong — a phone number tied to the wrong wallet, or an email address no longer in use — you can raise a correction request directly through our support channel and we will verify the change against your account history before updating the record. Requesting a full summary of what we hold is also possible; submit the request through the contact path listed in the support section, and we will respond with the data categories we have on file for your account. Deletion requests are handled case by case: we keep data as long as there is a regulatory or dispute-resolution reason to do so, and we explain that reason when we respond. Your access to these rights may depend on your local law and eligible region.
Open your account settings to see the contact details and payment references currently on file. For a full data summary, submit a written request through the support route below.
If a linked wallet number or email address is outdated, raise a correction through support. We verify the request against your account history before making any change.
Deletion requests are reviewed individually. We retain certain records while an account dispute or regulatory obligation is open, and we state the specific reason when we respond to your request.
Any question about how a specific data point is used can be sent through the published support route. We aim to give a clear, account-specific answer rather than a generic policy excerpt.
If you need to raise a data or privacy concern, use one of the contact routes published on our site. We do not invent response windows here — check the contact page for current availability details.
The live chat widget on the account page is the fastest route to raise a privacy or data question. Start with your account reference so the agent can pull your record immediately.
For written requests — data summaries, correction notices or deletion submissions — use the email address listed on our contact page. Include your registered contact detail so we can match the request to the right account.
The help centre on our site covers common privacy questions, including how to update a linked bKash or Nagad number and what happens to your data if you close your account.
Knowing the mechanics behind how we handle data helps you make informed choices about your account. Below are the four main areas we want you to understand clearly.
Account and transaction records are held only as long as your account is active or an open support case requires them. After that threshold, records move to a scheduled deletion queue rather than sitting in indefinite storage.
We use session cookies to keep you logged in and functional cookies to remember your display preferences. You can adjust or block cookies in your browser settings, though some account pages may not load correctly without them.
Password changes, linked wallet updates and account recovery each follow a verification step shown inside your account page. We do not describe exact verification mechanics here — follow the instructions displayed on screen at the time.
When this policy is updated in a material way, we post a notice on the account dashboard before the change takes effect. Continued use of the account after that notice constitutes acceptance of the revised terms.
These are questions we hear most often from account holders about how their data is handled, what we store and how to act on their rights under this policy.
We record the transaction reference from your bKash or Nagad transfer to match it to your account ledger. We do not share wallet credentials with unrelated third parties. The wallet provider's own privacy terms cover what happens on their side of the transaction.
Submit a written data summary request through the email address on our contact page. Include your registered contact detail so we can match the request to your account. We respond with the categories of data on file for you.
Yes. Submit a deletion request through support. We review each request individually and may keep certain records while a dispute or regulatory obligation is open. We state the specific reason in our reply rather than giving a blanket refusal.
We use session cookies to keep you logged in and functional cookies for display preferences. You can manage or block cookies through your browser settings. Turning off certain cookies may affect how account pages and the transaction history load.
We post a notice on the account dashboard before a material change takes effect. Continuing to use your account after that notice means you have accepted the updated policy. Check the dashboard periodically to stay informed.
Your access to data rights and account features described in this policy depends on your local law and the eligible regions we serve. If you are unsure whether a specific right applies to you, raise the question through our published support route.